Accessibility
We want people with disabilities to be able to use Shinivo to book cleaning services and run their cleaning businesses. We use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as our accessibility engineering target.
What we've reviewed
Our review covered representative public pages, account forms, booking, customer and property pages, cleaner jobs, team tools, settings, and transactional email templates. We used automated checks, keyboard testing, contrast review, and responsive layout checks.
We improved form labels and error descriptions, keyboard focus, mobile menus, contrast, and booking confirmations. Automated testing can identify many accessibility issues, but it cannot confirm that every part of a website is accessible to every person or assistive technology.
Known limitations
Some accessibility testing is still outstanding.
We have not completed testing with NVDA or VoiceOver, true 200% browser zoom, physical mobile assistive technology, or Stripe hosted payment screens. Real email client and screen reader combinations also need testing.
The review did not cover every possible workflow or assistive technology combination. Customer uploaded photos depend on descriptions provided by the cleaning business. You may encounter barriers that our checks have not identified.
We are not claiming full WCAG conformance or legal compliance.
Tell us about an accessibility problem
Use our support form and choose Accessibility Issue, or email support@shinivo.com. If a form prevents you from contacting us, please use email.
Please tell us which page you were using and what problem you encountered. If you are comfortable sharing it, tell us your browser and assistive technology. Do not include passwords, payment details, or private customer information.
We will review accessibility feedback through our existing support process and use it to guide further improvements.
Last reviewed: September 12, 2026.