Privacy

What this covers

Shinivo is software cleaning businesses use to run their work. Two groups of people appear in it: business account members, including owners, managers and staff, and the customers whose details the business records to complete the work.

The cleaning business decides what customer information goes in and how it is used. We hold it on their behalf.

What we collect from cleaners

We collect the name and email used to sign in, plus the business details entered during setup, such as the business name, owner name, phone, contact email, service area, time zone and description.

Passwords are not stored in readable form. We also screen new passwords against known breached password lists without sending the full password to the screening service.

Email verification and password reset codes expire after ten minutes and can be used once.

For a Team account, we also store staff names and email addresses, their role, job assignments and the actions they take on assigned work.

Stripe handles card details for subscriptions. Shinivo never sees or stores the card number.

If a business connects Stripe for customer payments, Stripe collects the business identity, payout destination and any tax details required for its account. Shinivo stores the Stripe account identifier, readiness flags and a plain language requirements summary, but not the bank account number or identity document contents entered with Stripe.

What gets stored about customers

When someone books through a cleaner's page we store the name, email, phone and service address they enter, along with any access or job notes they choose to add.

If the business proposes extra work during a job, we store the description, amount, who requested it, whether the customer approved or declined, and when. The private approval link expires after 24 hours.

We ask for nothing beyond what is needed to turn up at the right house at the right time. There are no fields for identity documents, financial account details or background check information, because the product does not need them.

Card payments

Cash is never handled by us. Shinivo stores only the amount a cleaner records against the job.

Card payments are optional and exist only for a cleaner who has connected their own Stripe account. When a customer chooses to pay by card, they enter it on a page hosted by Stripe. The number never reaches our servers and we never store it. Stripe saves the payment method for that authorized booking and tells us only the identifiers and status we need.

To do that, a Stripe customer record is created for that person, carrying the name and email they gave when booking. We store the identifiers Stripe gives back so the right card can be charged for the right job, and nothing else about the card.

The cleaning business's connected Stripe account owns each customer card payment. If the business has accepted the current Marketplace terms and the feature has been approved and enabled, Shinivo records the one time fee as a Stripe application fee on an eligible card payment or as a separate business obligation for cash. Refund, dispute and payout records are retained so both sides can review what happened.

Private notes

Notes a cleaner writes about a job or a customer are visible only to that business. They are never shown on a public booking page and never included in an email to a customer.

We ask cleaners not to store alarm codes or key locations in these fields, and say so in the product where those fields appear.

Booking assistant

A cleaning business can use an assistant on its public booking page to answer questions about its published services, prices, service area and available times.

For open questions, the assistant may send the question and a short part of the recent conversation to OpenAI to prepare a reply. Shinivo removes common contact details, payment numbers, passwords and property access codes before that happens.

Do not enter card details, passwords or property access codes into the assistant. The conversation is not saved as a customer record in Shinivo.

Separation between businesses

Each cleaning business can access only its own customers, bookings, notes, services and settings after signing in.

Within Pro and Team accounts, owners control invitations and roles, managers can coordinate permitted operations, and staff access is limited to work assigned to them. Staff cannot access owner billing or the full customer list.

Analytics

If you allow optional cookies on the public website, we record a small set of events, such as viewing a page or selecting a trial button, to understand how people find and use Shinivo. Declining has no effect on the website or product.

The optional cookies store a random browser identifier, the broad type of public page where the visit began, limited campaign labels, the hostname of an external referrer when one exists and the time the cookie was created. They expire after 90 days. They are not used on pages where someone is signed in or on private customer links, and they contain no name, email, phone number or customer record.

Shinivo does not use these cookies to follow people across other websites or share the browser identifier with an advertising network.

PostHog receives only the permitted website events and fields. We do not send names, addresses, contact details, customer records or notes. Profile creation, location enrichment, session recording and fingerprinting are disabled.

Error monitoring

Sentry receives details about software errors when a page fails so we can find and fix the problem.

Before sending an error, Shinivo removes names, contact details, form contents, cookies, private links, notes and saved business information. Screen recording is turned off.

Photographs of the work

A cleaner can attach photographs to a job. These are pictures of the inside of a home, so they are treated as some of the most sensitive information here.

Before and after photographs are shown to the customer for that booking. A photograph marked as a problem stays private to the cleaning business unless they choose to share it.

The files are private. Only the business account they belong to and the customer with the private link for that booking can view shared photos.

A cleaner can delete a photograph they added, which removes both the record and the stored file.

Reviews

A customer can leave a review only after a job they actually booked has been completed, and only once for that job. There is no way to post a review for a business you have never used.

A review shown on a Marketplace profile carries a first name only. Email addresses, phone numbers, addresses and booking details are never shown alongside it.

Getting your data out, and deletion

A cleaner can export their customers, bookings and services as CSV at any time, from Settings.

To delete a business account, contact Shinivo Support. We will confirm when the account and its active records have been deleted. Any fees already owed remain due.

Stored backups are replaced on their regular schedule.