Straight answers about Shinivo.

Yes. Customers use your booking page to choose services, extras and an available time without creating a password. You can accept requests for approval, offer instant booking or use supported booking that requires card setup or payment before confirmation.

Yes. With request approval, the customer submits a request and you review it. A request is not a confirmed appointment. Required booking payment or card setup must also be completed before confirmation when your settings require it.

Use flat rates, bedroom and bathroom pricing, square footage pricing or a manual custom quote. Extras can add price and time. Saved historical prices keep the original booking agreement on record.

Yes. Customers can request a quote, and you can prepare and send a custom price for the work. An accepted quote can become a booking, but accepting a quote does not by itself confirm a cleaning time.

Yes. With an approved connected Stripe account, choose a fixed amount or a percentage deposit. Customers see what is due now and what remains. You can collect the balance yourself or choose Automatic Completion Collection for new bookings that accept those terms.

Yes. Full payment is a supported booking choice when your connected Stripe account is ready. You can also choose no payment at booking. A confirmation depends on the booking and payment settings you selected.

Yes. A save card requirement collects the card through Stripe without charging it. A saved card is not a payment receipt.

Yes. Offer weekly, biweekly (every two weeks), every four weeks or monthly cleaning. Customers choose an offered frequency while booking. Owners can also create recurring schedules.

Yes. Set first cleaning and future maintenance pricing, including frequency pricing where configured. Weekly and biweekly visits can have different prices. Customers see the first and future amounts before booking; later maintenance visits do not simply reuse the first cleaning premium.

Yes. Their private link shows the date change, cancellation, skip and extra work options your policy allows. Requests that require review do not change the booking until approved. You can move or skip one recurring visit, pause or resume the schedule, or stop it while keeping past visits.

Pro is $29 a month for up to 3 active people including the owner, with pricing, quotes, booking, recurring clients, deposits and payments, customer self service, photos, checklists, email automation, basic assignment and core reports. Team is $79 a month with everything in Pro plus unlimited active people, cleaner availability, time off, call outs, replacement suggestions, simultaneous booking capacity, advanced assignment, staffing dashboards and reports, cleaner labor costing and job cost estimates.

Try every Team feature for 14 days with no card required. Before billing begins, choose Pro at $29 a month or Team at $79 a month. If you do not choose a plan, business tool access pauses when the trial ends and your saved records remain.

Yes, from your account. Your paid access continues until the end of the paid period. Cancelling the subscription does not delete your business records.

Live SMS delivery is not currently included. Customer messages use email. Optional browser push alerts for the business are not text messages.

Only when the cleaning business turns on Automatic Completion Collection, its Stripe account is ready, and a new customer booking accepts those payment terms. Existing bookings are never changed automatically. Marking a job complete does not make it paid, and a payment problem does not reopen the completed job. Shinivo does not automatically charge cancellation fees.

Shinivo works in a mobile browser. It does not include a native mobile app, GPS tracking, route optimization, payroll, QuickBooks integration or a secure access code vault. Team labor cost tracking is not payroll.

Marketplace remains an optional directory and request service for participating businesses. It is separate from your own booking page and is not required to use Shinivo. Existing participants keep access. It does not guarantee leads or bookings. Any introduction fee depends on accepted terms and the feature being enabled.

Direct bookings are included in your plan without a Shinivo booking commission. Stripe processing fees apply to card payments. Optional Marketplace introduction fees are separate and apply only under its accepted terms when enabled.

Contact Shinivo Support by email or request a guided setup call. Support can help you work through services, prices, hours, customer imports and recurring visits. You choose what changes to make in your account.